Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. We typically use or share your health information in the following ways. This website uses encryption software. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. We will provide a copy or a summary of your health information, usually within 30 days of your request. Statement Code is incorrect. This will bring up a list of accounts and settings. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. Once there, you will see an option labeled Linked Portal Accounts. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. Innovating healthcare. . You agree not to use Patient Portal to post or send or post any illicit or offensive material. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. through the athenaPatient app? usually in ways that contribute to the public good, such as public health and research. You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. This information may include: your. Urgent matters should not be dealt with via the Patient Portal. If you have an upcoming appointment that occurs in the next few days, you will see it listed at the top of the Visits screen. You understand that Patient Portal provides you with online access to some clinical information about you. athenahealth reserves the right to make periodic updates and revisions to this Policy. What should I do when I get the following error, We encountered a problem loading your data. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. Accomplish meaningful clinical work on the go from your mobile device. This website and Patient Portal contain links to websites operated by other parties. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. For your safety and security, your session is about to be logged off due to inactivity. We can use and share your health information to bill and get payment from health plans or other entities. This can occur when the data systems are undergoing maintenance. See how our technology and expertise can have you thriving from day one. trouble logging in, password assistance, access to family members information etc.) Indicate your contact preferences for different types of notifications. For information on the Covid-19 vaccine: https://healthcare.ascension.org/COVID-19/Covid-Vaccine. We were unable to save your data. This website uses encryption software. You will see a toggle switch under Security titled Face or Fingerprint. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. See how integrated services support providers by collecting diagnoses and care gap data from across our network and surfacing it during encounters. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Only test results which are considered appropriate for release will be accessible through the Patient Portal. For questions on those practices, please consult your healthcare provider/institution. How do I set up access to view healthcare information for my family members or others I provide care for via the athenaPatient app? The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. How do I manage my saved credit and debit cards? . What if I'm unable to access the Patient Portal? You may request a Patient Portal account for yourself. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. We will say "yes" to all reasonable requests. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. Your use of the Portal after we make changes is deemed to be acceptance of those changes. What if I dont remember my Patient Portal email? We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. Meet the experts helping us reshape healthcare. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. Please check periodically for updates. It is your responsibility to monitor these messages. We may also share your information when needed to lessen a serious and imminent threat to health or safety. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. Example: We give information about you to your health insurance plan so it will pay for your services. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. Scalable technology that spans care settings, Better care and costs with clinical data exchange, Integrating your insights into the moment of care, A partner for every stage of your journey. Just look for the Patient Portal link and click on it to be taken to the Patient Portal welcome page. How do I turn biometric authentication on/off? This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). We can use and share your health information to run our practice, improve your care, and contact you when necessary. How do I know which providers share data (appointments, messages, test results, etc.) How do I ask a question about my account balance? We are not required to agree to your request, and we may say "no" if it would affect your care. Does the athenaPatient app have all the same functionality as my providers Patient Portal? Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider. trouble logging in, password assistance, access to family members information etc.) Indicate your contact preferences for different types of notifications. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. We will make sure the person has this authority and can act for you before we take any action. . Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. Get expert help improving clinical and administrative workflows and your organizations overall performance. Please try again later. For urgent matters, call 911. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. For the best experience when using our site, please update to the latest version. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. Follow the prompts and check in to your appointment. Ive logged into athenaPatient, but it says my provider isnt supported yet. We are required by law to maintain the privacy and security of your protected health information. After you verify your identity, the Patient Portal home will open. We are allowed or required to share your information in other ways . A link to reset your Patient Portal password has been sent to. Were using data from the largest connected network in the industry to unlock insights into the future of healthcare. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. for more information about an FDA recall. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. You are using an outdated browser that is not supported on the Patient Portal. Wait a minute or two, and then try again. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. How do I know which of my family members data is being shown in the athenaPatient app? The Patient Portal does not support your current browser and will prevent you from using the full site. How do I register for the Patient Portal? Enter your Patient Portal email and password, then select your providers Patient Portal, and youll be able to access your health information. All communications between you and your provider's office are carried over a secure, encrypted connection. trouble logging in, password assistance, access to family members information etc.) We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. Let us know in writing if you change your mind. Can I access my Patient Portal from the athenaPatient app? The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). Some practices using athenahealth products offer Patient Portal access on the homepage of their website. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. How do I manage my saved credit and debit cards? As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. We can use and share your health information to run our practice, improve your care, and contact you when necessary. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. Please click OK to continue your session. Start by clicking the button below, and logging in with the email and password you already use. Answers to FAQ about our products and pricing. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). We will not use or share your information other than as described here unless you tell us we can in writing. Were investing time, resources, and a lot of heart in pursuit of helping to create a healthier future for everyone. athenaCommunicator empowers patients with tools that encourage them to take an active role in managing their health and clinical information. Your provider's office will make every effort to respond to your messages within a timely manner. Only test results which are considered appropriate for release will be accessible through the Patient Portal. athenahealth is unable to respond to general support inquiries sent to this email address. We only get paid when you do, so you know your success is our top priority. Example: We use health information about you to manage your treatment and services. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. If the issue persists, please report it by clicking Profile in the bottom navigation bar. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. The Portal is not intended for use by anyone outside of the United States. If its available: How do I complete the necessary documentation and check in before arriving for an upcoming appointment? However, we are working on adding more features to the app soon. The production team will review submissions but will not be contacting patients to follow up at this time. We have to meet many conditions in the law before we can share your information for these purposes. Toggle this switch to turn biometric authentication on or off. If you don't agree, don't use the Patient Portal. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. What do I do? athenahealth is your provider's trusted billing partner for secure online payment. To do this, you must create a password for your account by clicking the. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. We plan to offer athenaPatient to all athenahealth customers and their patients soon. Build best-in-class integrations using our robust library of APIs, and market them to the nations largest connected healthcare ecosystem. To do this, you must create a password for your account by clicking the. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. Ask us how to do this. You cannot permanently delete sent or archived messages. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Login Solutions Electronic Health Records Revenue Cycle Services Patient Engagement Population Health Telehealth Platform Services Marketplace Program Advisory Services Who We Serve Medical Practices Hospitals & Health Systems Specialty Practices Partners Payers Employers Ancillary Service Organizations Start-up Practices About Who We Are Click the Visit Web Portal button and an external browser will open with you automatically logged into your selected Patient Portal. Clicking Linked Portal Accounts will bring up a list of all the Patient Portals you are connected to and the provider groups that are connected. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. The patient portal now exists in Spanish. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. You may request a Patient Portal account for yourself. We will provide a copy or a summary of your health information, usually within 30 days of your request. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. It is at your practice's discretion to allow online appointment scheduling. No, the athenaPatient app does not currently have all the same functionality as your Patient Portal. This information may include: your. For current customers with athenaNet issues or who are seeking support. Give clinicians and patients the support they're looking for with streamlined, flexible experiences that work the way they do. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. How do I edit how my contact preferences for different types of notifications? These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). You are using an outdated browser that is not supported on the Patient Portal. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. Get answers to patient FAQs and access tools that can help you on your journey. For example, a parent would have access to their childrens health data. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. To do so: Adobe Acrobat is required to view and print forms on the portal. For Android devices: athenaPatient requires OS versions 10.x or above. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. Dial 911 in the case of a medical emergency, If you are currently taking Valsartan, a blood pressure medication, please click. We reserve the right in the future to charge a fee for the use of Patient Portal. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. How does the athenaPatient app relate to the Patient Portal? Patients can message their doctor or provider directly and connect with their healthcare team! What do I need to access the Patient Portal? If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com.