Whether you ride a bicycle or drive a truck, we cater for all types of vehicles for tourist, business or commercial use. We did so with Britanny Ferries. Our customer support team will be happy to help. We may also ask for additional information if you wish to change the email address or phone number you have provided. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. Dear customer, Many thanks for your review! It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. WebThe amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. We must get on line 48 hours before ferry date to get our tickets. They send Google link with location but doesn't work on my phone or computer. They never respond to mails and have no phone number. Direct Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry port in Europe and Africa as well as many ports across the globe. Joint ferry and minivan ticket from Koh Lipe to Phuket can save you hassle of booking them separately. I think a lot of companies hoped people would accept vouchers to help with cash flow but legally if they cancel I think they have to give you a cash refund. We use dedicated people and clever technology to safeguard our platform. ***. If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot. You can't even speak to a real person on the help/chat box. Now Day 6, still no confirmation of my new booking for a weeks time.If read and actioned by DirectFerries, my booking reference is DFP 153669687 & Customer Services ticket #1523063 ..H E L P! Dear Julliete, Many thanks for your feedback! It is also important to mention that open tickets are usually non-refundable in case of cancellation. With holidaymakers still owed millions of pounds for cancelled holidays and flights, many will be reluctant to rebook if their trip is cancelled. My service experience was awful. Wondering what happens if your ferry travel plans change? Buying tickets went pretty well online. With some ferry companies we'll be able to confirm your cancellation and refund straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. WebA refund will be given, however an administration fee of 10 will be deducted from the total fare. More Ferry Deals from directferries.co.uk Germany - Sweden: 20% OFF with TT Line We booked with Direct Ferries, tried to amend it a few weeks before travelling. It was back in January when Geordie Shore star Chloe Ferry revealed she needed a wig to cover the destruction of her hair. I recommend anyone to avoid you at l cost.Kind regards,Arkadiusz Lewandowski. Add passengers: pay for additional passengers. All in all a terrible experience. Re: Uber service at RSW 5 years ago. Irish Sea: sail with your camper, for less! Maybe down to mobile network delays but thought I should let you know. Please note that cancellation requests cannot be made via phone. Losing hope though Dont bother! Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. Not using e-file? Eventually managed to amend the booking on the web site or so I believed. 6 days ago I tried to amend my return, 3 days later I had an acknowledgement of my problem, namely the website wouldn't allow the amendment, due to an error on the website. I guessed that there would be a cancellation fee but was shocked to receive 53.00 from a total of 122.00. You may request a refund online or by phone: Please include the requested details as missing information may further delay your request. Depending on your bank, it usually takes 5-10 business days for the refund to be processed and for the funds to appear in your bank account. Dear customer, Many thanks for your review! You will save yourself money and hassle by booking direct. -10 min from Costa da Caparica by car -8 min from Cova do 93% of travellers recommend this experience. not clear. Refund requests must be submitted prior to the product expiration date. What restaurants are near Direct Ferries? In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. In case you are traveling with a rental car and don't have the license plate number yet, you can simply add RENT123. Emergency vehicles posted bridge restrictions, Central and Eastern Washington weekly travel planner, Commercial Aviation Coordinating Commission, Community Aviation Revitalization Board (CARB) loan program, Uncrewed aircraft systems and commercial drone registration, Unpiloted Aircraft Registration Exemption Form, Strategic Highway Safety Plan: Target Zero, Washington State Plan for Electric Vehicle Infrastructure Deployment, Statewide transportation asset management, Chronic environmental deficiency (CED) policies & procedures, Federal court injunction for fish passage, Maintaining vegetation along our highways, Integrated Roadside Vegetation Management Plans, Zero-emission Vehicle Infrastructure Partnerships grant, Consultant agreements & indirect cost rate information, Statewide Transportation Improvement Program (STIP), Coronavirus Response and Relief Supplemental Appropriations Act, Highway Safety Improvement Program call for projects, Local Agency Federal Obligation Authority, Move Ahead Washington Railroad Crossing Program, National Highway System Asset Management Program, Changes and experimentations for the Manual on Uniform Traffic Control Devices, Equal Employment Opportunity Contract Compliance, File a disadvantaged business enterprise complaint, Equal Opportunity - File a complaint - Online form, Rules for billboards and other advertising signs on highways, Indirect Cost Rate guidance documents, forms & templates, Inactive Bridge Design Manual memorandums, Local Agency General Special Provisions (GSPs), Curbs, sidewalks and driveways / Geometric design - GD, Roadway delineation / Pavement markings - PM, Work zone typical traffic control plans (TCP), Planning and Environmental Linkages guidance for planning studies, Project delivery method selection guidance, Materials laboratory testing & field inspection, Transportation System Management and Operations TSMO, Wetlands ecology & monitoring techniques internship, Information technology strategic focus areas & goals, Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 a.m. and 5:30 p.m. Pacific Time daily, If cash refund request: Address to mail a check, Date and time of travel and departing terminal, Barcode number on receipt/Wave2Go ticket number/web store purchase order number, Overcharged (charged under 22 feet adult fare and I'm a senior citizen), Did not sail (left the lot at 12:30 p.m. before boarding the vessel). UNITED KINGDOM. If your question isn't answered then please Contact Us. If you have already picked up your paper tickets and you wish to cancel them, you have to return them in one of the following ways: We strongly recommend sending your tickets via registered post. When amending your booking you'll be charged for the fare difference, if any, and an amendment fee. As a ticket agent we are bound by the terms and conditions applied by the ferry companies and the ticket you booked is a non refundable ticket. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Ferryhopper has its own terms of use, which you can read here. 00 pt a month Free Delivery and Set-up Call 931-474-7733 or email [email protected] rent to own. DIRECT FERRIES (Southampton) - All You Need to Know BEFORE You Go. However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. The process also differs if you have already checked in online and got your boarding card. This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. The easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. Email. You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. You can find your booking reference number at the top of your confirmation email. Definite miles better than the outfit I booked with last year. Travelling with two dogs, one of which with spinal problems so I wanted to book two kennels; this, unfortunately could not be done online, so tried to reach out to the ferry services (Stena) who indicated they still had 9 kennels available on the trip to the UK and 14 on the return trip. I would recommend that no one uses Direct ferries. NEVER we got any mail of you. I even tried to take a person off and they wanted 214?! Emirates Stadium and Arsenal Museum Entrance Ticket Including Audio Guide, Leeds Castle, Canterbury Cathedral and Cliffs of Dover Custom Day Trip, Stonehenge Inner Circle Access Day Trip from London Including Windsor, Burnings, Butchery & Black Death: A Walking Tour of London's Bloody Past, Private Tour: Harry Potter Black Taxi Tour of London, James Bond Film Location Walking Tour in London, Private Tour of London Center plus optional Changing of Guard, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. Get your BatamFast tickets to Desaru. These hydro boost systems are even smaller than the 12' boosters in use currently. All the above incident has been recorded with the police. Please also ensure that you have provided the correct email address and phone number so that we can send you the booking confirmation email and contact you in case of last-minute changes to your trip (e.g. WebIf you decide that you do not wish to keep the building. Grimaldi's direct service is backed up by a four-times-a-week feedering service covering every major North American port from Halifax to Houston. The amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. You should thus make sure that all passenger details are written exactly as they appear on your personal documents. pack jumper cables, ice scraper, warm clothing, snacks and water. I have booked a trip to/from the UK (from Hoek van Holland). We sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. Requiring chains keeps traffic moving during storms rather than closing a pass or roadway. saved me almost 50% of the amount I have recently been having to pay for this journey. WebWill I get a refund if I cancel my booking? It goes against our guidelines to offer incentives for reviews. Book your ferry tickets with Direct Ferries. We use dedicated people and clever technology to safeguard our platform. By an amendment the ferry company compare the price that they have in their system at the moment of the amendment and not the prices on our website with special deals. According to Desaru Coasts website, therell also be a bus station coming soon. If you make an amendment request through My Account the amendment fee is only 10/10. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. Have a browse through our website and use our simple ferry booking search tool to find the perfect combination destination and time. Next day (day 4) I was given an hour in which to payfor an amendment, which I did. there is no direct ferry/ cat except on a tuesday, and i want to avoid going via split. 2023 Trustpilot, Inc. All rights reserved. Eveything was very simple and quick to use..I had no difficulties in using the site and had several choices of ferries. Kind regards, Maya from Direct Ferries. Please send any questions or comments to: help@poferries.com or submit an enquiry. Please note that Ferryhopper applies a small cancellation fee of 6 (euros) per booking. If youre booking a ferry with Brittany Ferries go direct! I immediately tried to cancel but of course they are refusing to allow that. Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. Thank you! Open-date tickets are valid for 6 months to 1 year from your initial departure date and only for the same ferry route and the same company as the tickets you had originally booked. The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. You can check your confirmation email or log into My Account to see if you are able to amend your booking. We had the same with Qatar. I am now writing direct to their registered office. Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. No My service experience was awful Date of experience: March 2022 Ask Riddor111 about Direct Megarian colonists claimed a direct line back to the founders of the city, Byzas, the son of the god Poseidon and the nymph Cerossa. Using their online form I contacted customer services, not once but half a dozen times, I received no response. Also there is a choice of "lounges," but there is no explanation of the differences. Scammed our group of 12- Disgusting company. The booking process was straight forward and I received my eticket without issue. . WebYou may request a refund online or by phone: Online Refund request form Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 Can I cancel and get a refund? You can amend your booking online if you have an account with us. Appalling customer service. WebA horrible experience. WebBritanny ferries advised us to reschedule the delivery with them directly since we could not get hold of anyone at Direct Ferries. Thank you for booking with Direct Ferries. Seattle, WA 98121-3014. Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. We were due to travel from Portsmouth to St Malo at Easter but it was cancelled due to Covid-19. We remain at your disposal. Find ports, routes and lots of useful information to help you plan your trip. Londra, Inghilterra, Southampton SO19 6AJ England. Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. Due to our buying power we often have access to exclusive deals not available anywhere else to save you even more on your ferry ticket (sign up to our newsletter or follow us on Facebook or Twitter to ensure you don't miss out! Rent-to-own and financing options allow you to get the trailer you need within your budget. Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Be aware this route DOES NOT EXIST with this company, which we only found out when we arrived at the port. Dear customer, Many thanks for your review! Thanks. Go directly to the companies providing the ferries. I should have stayed with you ! The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. WebPARCEL RETURN SERVICE*, PARCEL RETURN SVC, PRS* County DISTRICT OF COLUMBIA, Type Unique Zip Code. Kind regards, Maya from Direct Ferries. WebThe first known name of the city is Byzantium (Greek: , Byzntion), the name given to it at its foundation by Megarian colonists around 657 BCE. WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. You can also request amendments through our customer service team either by email or phone, however these have a higher amendment fee. Holiday:Monday 17 th to Friday 28 th October 2022. With some ferry companies we'll be able to sorry about that, in that case I would definitely hold out for cash. Refunds are always issued to the same credit / debit card that you used for your booking. Modern excavations have raised the possibility that the name Direct Ferries Limited has its registered office in London, United Kingdom. three hours for a journey of between eight and 24 hours. Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. YOU WOULD BE BETTER OFF SWIMMING TO WHEREVER YOU NEED TO GO THAN TO USE THIS COMPANY !!!! Instead we have an inside room. six hours for a journey of more than 24 hours. Here are 8 tips for writing great reviews. No additional administration fees will be charged. No refund will be given. A refund will be given, however an administration fee of 10 will be deducted from the total fare. Can I request a ticket cancellation/change on behalf of another passenger? Then you have contacted our Customer service through chat just 1 hour before the departure and we have explained that so close to the departure the amendment would not be possible, we advised to try to amend at the port. Reviewed 18 September 2020 via mobile. With some ferry companies we'll be able to confirm your amendment straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. Booking a ferry online is cheap, easy and fast with Direct Ferries.