Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? Either way eBay will make sure the buyer gets their money back right or wrong. I asked the buyer if the package he received was damaged or opened. I have sent the item you ordered to the address on file with ebay. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. I asked for a picture from the buyer and it was some plastic item. Dial 1-800-275-8777 and explain the issue to USPS customer service. It expressly says this in the PayPal Seller Protection terms. e-bay couldnt give two hoots for sellers as long as they are making money. I did became a pain with calling everyday and today calling 5 times. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. 11. He sent photo of item receivedit is not the item i sent. Explain that you used a box, not an envelope, if that is the case. From the "Reason for replacement" drop-down menu, select "wrong item was . I had been using half sheet sticky labels for almost a month before sending out this order.
Buyer said I sent wrong item when I sent right one - and got money back If they do then you have to either refund or call eBay and try to make your case. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one.
A Seller's Guide to Common Poshmark Scams and What to Do! - OneShop The buyer received the wrong item. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. How do i handle this? Help for buyers and sellers. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. ive had power sellers defraud me for a 50 cent lowes coupon.
They can claim the item was not received, claim a refund and make off with the expensive item. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on But the fact that she specifically took a photo of the top tells me it was meant for me. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. I only sell local, mainly to avoid hassle. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. You can chat with other sellers about anything to do with running a business on eBay. And while I'll be cordial, it doesn't bode well. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. why it was refused and Never heard back.
Buyers abusing "not as described" to force refund - PayPal Community An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. I sold 4 of the same items. Ebay says I have to "take action" by Sept. 11th. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. Report the buyer. Thx for the link to reporting a buyer theres a couple people I need to report. Some are targeted at buyers, others at sellers. 09-10-2020 Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. After completing the sale normally, the seller will post the package with the correct address but the wrong name. The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. They aren't. Report a buyer if you think they have acted illegally or fraudulently here. The buyer pays quickly, and you send the item without concern. They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. Update 2: So my next step was to file claim with UPS. The Fragile stickers could have been added at the GSP. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. I recently had the same experience. I guess it depends on whether the item they are sending back is worth paying the shipping on.
bearbrickStarry Sky Qianqiu Gold Powder Violent Bear Bearbrick - edited In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. This topic was automatically closed 180 days after the last reply. Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. 05:05 PM. I agree with that. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. USPS. 09-10-2020 Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. As its a scam, you will never see your money or your items again. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. So supervisor said I will close the case in your favor. 10/31/2020 at 3:54 pm #83017 Antique Frog Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. 26-05-2020 Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. It is a site to get quality at the best price and sometimes I make 50 cents. I'm not sure where I stand on this now. Do not do that. Buyer hasn't paid but eBay won't won't send invoice : r/Ebay.
Buyer gave wrong address, and expects refund, who - The eBay Community All sales are final after the buyer rates the seller or 3 days after delivery. It seems I have no time to inquire. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. Press question mark to learn the rest of the keyboard shortcuts. did said person say they woud send you the motorcycle and the title and then you would have to pay? I'm based in the UK I had two items sell on the same day, both with InPost delivery. 09-10-2020 If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay.
I sent wrong item - Welcome to the Etsy Community 03:13 PM. As you say, I would explain to the buyer that different computers and devices show colours differently. Am I protected against negative feedback in this scenario? Check out this video to understand how dimensional weight is measured when shipping. A little detective work might find the answer. Should I contact the postal service? Phone eBay and they said I should have tried harder. Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. Otherwise she wouldn't have bothered. For things like graphics cards your best bet is to sell locally, all cash. Powered by Discourse, best viewed with JavaScript enabled. Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. When a buyer wants to return an item and be issued a refund, here is what you do first. Can Usps Tracking Be WrongPost Office have such a horrible .
Buyer returned a different item, this is what it took to get ebay to . The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. The buyer will pay with a fraudulent check. I would do that myself in those circumstances. Its unfair they side with the buyers all the time. Funny thing he could never tell me what he claims he got or send me pictures. 26-05-2020 Am I going to be screwed out of $55? The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. I did buy the shipping label through ebay. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. 04:18 PM
How To Handle Global Shipping NOT AS DESCRIBED Returns ( Please Read ) Someone did this to me a few months ago. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. Then gets mixed up on which item was wrong.
shot goods Gilas Pilipinas Full Sublimation Jersey Go to usps site and fill out the mail fraud form. They never sent it back. but it is really suspect that they created their eBay account the day they ordered my item. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. The item ordered was a coil of hook & loop tape. The item is missing parts or features, and this was not disclosed. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well The other thing that is suspect is their account was created the day they ordered the item. I ended up having to give a refund in fear the buyer is going to give me bad feedback. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. Heres how. Here are some of the most common ways eBay sellers are scammed. A neighbor may have picked it up, so it is worth asking around before you contact USPS. QUOTE eBay is very aware that scams occur on the website. Disputing the chargeback can take a lot of time and hassle on your behalf. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Omg I JUST heard that same story!!!!
Btinternet.com (BT Mail) supports IMAP, so you can use it and schedule Never saw it in my life. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. IN THE LAST STRIDE. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. Ask if they want you to dispose of it or return it to them. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. You end up owning expensive packaging, without the desired product.
Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . Should I try to see if it was mixed up with another package? 26-05-2020 Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. Is it not possible to take pics of item A and still send B? It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . Select Order Not as Described. This has happened a couple of times to us over the years, all part of selling on line Im afaid . Has she possibly got you mixed up with a different seller ? Put your blame where it belongs with Chinese sellers! The unofficial eBay subreddit. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It.
Solved: Buyer claims an authentic item fake - PayPal Community So, I cancel the order and sent in a statement. - edited When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. I responded to the return but Im really freaking out. I manufacture them myself and sell for only one price. Sizes: XS to 2XL. Before you start your Missing Mail Search, you will want to double check the status of your package. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales.
I can't really remember what specific package I mailed it in. 1. But at least it was worth somewhat close to what the item I sent them was worth. 06:46 AM. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. Do you have the number? As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. I will try to ask the questions? I have 100% seller feedback. There are two occasions in the tracking updates that says it was rerouted due to processing error. Offer to send the copied forms to an ebay chat rep. I sell on Ebay myself. Along with photographing everything, try to record any identifying details about the item. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. I just wanted someone else to take a look at the photos and tell me what they thought. Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). Record any serial numbers or unique codes. Help for buyers and sellers. Parcel comes back, buyer is less than helpful, I refund, get a neg. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? This sounds exactly like the issue Im having! In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. Case in point; I sold a wallet described as new in the box recently. 'However once the seller has received the item back, eBay can then step in and review the . You must be new here, in this sub anything and everything is a scam ;). Person buys 2 things. Example: You bought a table, and it showed up with only three legs.
Amazon Sent Wrong Item (what To Do, Can You Keep It, Refund, Exchange 26-05-2020 I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. eBay is very aware that scams occur on the website. Things like this happen. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it.
What happens on eBay when a buyer lies saying that they - Quora I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. 26-05-2020 They needed his phone number but I did not have it. This is what people are doing nowadays, so selfish. There is one more scam that I have had to deal with. I don't know what it actually takes for them to get banned.
Can Usps Tracking Be Wrong - Schafpudel-vom-eichwald.de An eBay Seller Shipped an Empty Box and I Lost $370, this - TechWalls Im concerned this is a scam. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Hey Im kind of new to mercari and Im really nervous. Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". Well tonight I received the above email. We had a top where it was returned with snot. These are both things ebay phone reps suggest. Five! 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. The scammer will ask for the victims gift card number to use as payment.
Usps Delivered To Agent But Never ReceivedGo to Tracking Informed Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity.