how do i report a downed comcast line?

There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. Responsible . A coaxial cable is capable of carrying current. Emails sent with an attachment cannot be processed. If you are experiencing problems with Comcast Xfinity, please submit a report below. Should you experience further issues, please create a new post. I hate to hear this has been your experience and would love to investigate this for you! Comcast does not do tree trimming. Thank you for reaching out to the Digital Care Team. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. . How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity It's a hazard to pedestrians and vehicles! Make the report to that person.. They have been hanging very low for over a year. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . If you smell natural gas or see downed power lines please do NOT use this page. Enter another ZIP to see info from a different area. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. The tree and the cable are both on the grass verge next to my property. Like. I am a bot, and this action was performed automatically. An official employee, such as myself or whoever is first available, will respond. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. 2 1 RR ryanray.rr81 Visitor 2 Messages We can assist you with getting a ticket opened to let our amazing local team know. Talk to Us. Please call this number (855) 307-4896 to set up your service. Thanks! Dial 333 to get connected to a customer service representative. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! Contact Us - Customer Support | DISH . Don't worry, we'll never do that as it might cut into our profits for the quarter. Create an account to follow your favorite communities and start taking part in conversations. Cookie Notice Rod Furlan is a crook and Thief and should be held accountable. Scroll down and select Manage Internet. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. Occasionally there is a mix up and Comcast forgets to bury the drop. First Call 9-1-1. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. I have a downed wire in the middle of the street. Call BGE at 1-877-778-2222 to report any downed electrical lines. In order to get started can you please send me a Modmail message with your full name and service address? The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. It's infuriating. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. An official employee, such as myself or whoever is first available, will respond. Type your message in the text area near the bottom of the window. I will post again here when/if I receive a reply or action is taken. Can you please send us a Modmail message with your first and last name and full address? 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Ask for the Comcast liason. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? #iworkforComcast In the top right corner, you'll see a little chat icon near the bell icon. Massive outages do occur because of problems such as storms, floods etc. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Report unburied cables, exposed wires, or downed lines - AT&T Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast Youve reached the best place and perfect person to help with virtually all of your account needs! It may be used in setting the FCC's priorities for regulating companies like Comcast. Then it thanks me for signing in. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. If the center conductor of the cable is solid copper, it carries it quite well. Click the direct message icon, 2. Thank you! Write your 17-digit account number on the "For" line of your check or money order. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. Create an account to follow your favorite communities and start taking part in conversations. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Downed power lines and safety after a storm - CenterPoint Energy Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. If you have questions about your services, we're here to answer them. Do what's best for your business. @XfinityThomasChow long does it take for someone to reply? Press Enter to send it. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I am a bot, and this action was performed automatically. We have made changes to keep employees safe so response and call times may be longer than usual. How do I report down a cable line? For your safety, do not touch or move the downed line. A drop-down list appears. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Provide your account info and say, Line is down., Dont have AT&T service? Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Call us at 800-477-5050. Cookie Notice Here is a list of frequently requested telephone numbers: Cable. Press 0 a lot. Eastand Royal - Vice President of Customer Experience - LinkedIn We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. You can email the site owner to let them know you were blocked. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Who Do I Contact About Downed Phone Line In My Backyard? Then it tells me it can help me better if I sign in. Hi, @user_af7a95. No worries, Our team can definitely help right here! What to do if you see a downed power line - Pacific Gas and Electric Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Discussion. How to report a down or damaged CenturyLink line. Do not send the firewall logs as an attachment. Should you experience further issues, please create a new post. ARA - Utility Regulation - Houston 3.) Select Restart Modem to begin troubleshooting. I also appreciate you taking a moment out of your day to reach back out to our team! Scan this QR code to download the app now. Step 1: Inquiry. Then, to let us know why you're calling, say Line is down.. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I am a bot, and this action was performed automatically. Hello there! Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. By selecting Accept all, you consent to our use of Cookies. Click to reveal The wires at my rental property are on the ground. Please send us a PM with your first and last name, as well as house numbers to your service address. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. We have made changes to keep employees safe so response and call times may be longer than usual. My thinking, if I were to do this at my house would be that that 1.) 1. I do apologize once again for the delay on our end and sincerely appreciate all your patience! If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. I would like to report down wires in my back yard for the second time. New comments cannot be posted and votes cannot be cast. Some utility companies mark or paint their lines. Contact Us - Customer Service Phone Numbers & Chat | Frontier Press Enter to send it. Contact Customer Service at (800) 391-3000. How do I get Comcast to come deal with this? Just select Xfinity support and you will be able to speak with the next available specialist. Help and Support Topic | Comcast Business Support By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please help before someone gets hurt. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Asking on behalf of my place of business. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It's not the power line and I don't think it's the regular cable either because there's no service outage. You can also request a call at a time that fits your schedule. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 Verizon Business provides technology and network solutions-along with plans, devices and wireless services . A drop-down list appears. Hello @user_300363 and thank you! Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. We have made changes to keep employees safe so response and call times may be longer than usual. For immediate assistance, check out the Xfinity Assistant. Comcast Phone Number | Call Now & Skip the Wait - GetHuman Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Include the words "Firewall Investigation" in the subject line. For more information, please see our Click the "New message" (pencil and paper) icon, 3. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. The tree and the cable are both on the grass verge next to my property. A recent storm brought down a tree which took down one of the above ground cables by my house. Press question mark to learn the rest of the keyboard shortcuts. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Comcast Xfinity Outage Map Is The Service Down? We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. How to File a Complaint Against Comcast - Your Options - FairShake For immediate assistance, check out the Xfinity Assistant. Please contact the moderators of this subreddit if you have any questions or concerns. Low hanging main line cable | Comcast Business Support Community Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Then, call PG&E at 1-800-743-5000. This post was marked as solved. Let us know. Call 800.288.2020 and select Repair. Comcast Xfinity Outage Map. Two delivery trucks have had close calls recently. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. Please send us a direct message to "Xfinity Support" with your full name and address.