So now the tickets will not arrive in time for my event. Will never use Stibhub again unless I get a full tefundk. DO NOT let Stub Hub take advantage of you! You will enter your community username and new password and done! I am returning the tickets to the seller listed on the return label and filing a credit card dispute. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Just bought tickets. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. I want my refund please, I have been trying to contact you for a refund im not doing a lot of bad mouthing fair is fair I want my money the event didn't take place on March 28 , basketball game ,, please I have been more than patient call your line no answer I have reach out to you every way I know how no one is responding you should treat your customer this way.
Can I change, cancel, or get a refund for my tickets after - SeatGeek Is it still taking 120 days? These people are entitled to their money back.". Also disputing a charge that you made is fraud.
ADELE REFUND Las Vegas SHOULD BE BY CHOICE - StubHub Community How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? "I finally got a supervisor on the line and he said 'No. When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. UPS delivered my tickets, but now I can't find them.
StubHub Hit With Class Action Lawsuit Over Coronavirus Refund Policy We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. This cookie is set by GDPR Cookie Consent plugin. They still charged me fully for a canceled ticket transaction. Had I known seller didn't have tix I never would've purchased. I simply do not understand how this can happen. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. The cookies is used to store the user consent for the cookies in the category "Necessary". Concert was postponed to October and was just canceled. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first..
Covid-19: What to do if you have tickets to an event that is canceled Yes Should have checked this site first. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. Donno what to do. I called them within minutes to change the seats and they basically said I'm stuck with those seats. Any good news for refund for us regrading clear actionable step to get Coachella refund?
StubHub offers refunds for pre-policy change cancellations Im sensing a nice class action lawsuit coming your way.
Buy sports, concert and theater tickets on StubHub! 5. i am not interested in a credit that expires so therefore am requesting my full refund. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina follow the steps below. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. "If you have tickets to a show that is postponed, you will be able to select your refund . State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". Receive a full refund of your purchase 2. I don't think it's fair that you hold our money like that and can only offer us the option to sell!! YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. I won't let them take advantage of fans like me by ; and they have friendly voices. StubHub will offer refunds for canceled events but not postponed events. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. We also use third-party cookies that help us analyze and understand how you use this website. I wish I found this website earlier. You can get a refund from StubHub by calling their customer service line. I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. i have tried to call several times but have been on hold >3 hours on 2 occasions. If you want your refunds, go through your credit card companies or banks. And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. StubHub has already been targeted by a $5 million lawsuit over the change. I talked to a representative for over a half an hour and she was adamant that they were not stealing my money, funny to me that they have my money and I don't. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. We appreciate your patience. Stub hub fraud..
Fans outside of North America are defaulted to a refund.
Where is my refund? - StubHub Community They told me their tech would review it. F**ked up situation. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482.
New York Mets Ticket Policies for Impacted Games | New York Mets - MLB.com i have tried to call several times but have been on hold >3 hours on 2 occasions. StubHub's stated policy offered full refunds of ticket purchase prices and fees for canceled events. You should only sell what's actually available. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. Re: Refund in Progress. Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. I had transferable paperwork that said the tickets were real and paid for that I was prepared give for the mobile transfer. You will receive an email with instructions on how to receive your refund. Needless to say, I received a full refund. I should be given a refund! Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. the issue is on her radar and anyone affected should file a complaint with her office. I'm out $200 because this was a last minute purchase and I know that no one will pay that amount for a single seat at a Broadway show (well not for the seat chosen). I'm returning the tickets and buying else where. No Wonder I See Horrible Complaints.
StubHub's FanProtect Guarantee : StubHub I WILL NEVER USE STUB HUB EVER AGAIN. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. Terrible service as solution they've suggested me to sell them again, so fraud other people! Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. By clicking Accept, you consent to the use of ALL the cookies. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. Customer service all the way to your seat, 2000-2022 StubHub. totalling almost 900.00 in the middle of the night. But by the end of March, refunds were suddenly gone. Do NOT buy Canadiens tickets from here. I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! I listed tickets on Stub Hub for a Broadway show. Thanks for stealing my money and for the lack of respect for customer experiences. Not to mention post the amount of the transaction to your credit card for tickets that for some unexplained reason are not available after you paid for them! However, StubHub offers a refund. I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. How do I get my money back? I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. See detailed StubHub customer service rankings, employee comments and much more from our sister site. I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. Never use stubhub again. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. StubHub itself admitted no wrongdoing in the settlement. BEN: GARY HEADED TO STUBHUB WHEN HE WAS READY TO BUY HIS TICKETS TO BON JOVIS TOUR STOP IN BOSTON. I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. I want my money back I am not thinking about other events that might take place in the far away future. When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. Never again will I use StubHub! I'm upset at this it's fraud, Just want your attention. After a few minutes of having placed the order I realized that I had selected the wrong date, a week earlier than what I actually needed. i am not interested in a credit that expires so therefore am requesting my full refund. Needless to say, this concert never happened. This cookie is set by GDPR Cookie Consent plugin. We were so upset. $868.64 is a lot of money especially now to just throw away. I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager. Subscribe for full access to The Hollywood Reporter. At NO stage did they advertise this game as a TBA or TBC date and time. Now what? But by the end of March, refunds were suddenly gone. Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. The refund will typically process within 5 to 8 business days. I have been trying to reach y'all about a refund. Read the full policy. The credits are valid through the end of 2022. Hope someone from Spain make a demand withe the corresponding authorities. I want to know what the point of the "protection plan" is that they have? Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. View Vivid Seats Refund Policy. Launched in 2013, TheTicketingBusinessNews is owned and delivered by Xperiology the UK-based events, publishing and marketing agency dedicated to sports, arts and entertainment. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
UPDATE: Ticketmaster, StubHub, Eventbrite have all changed their refund I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. A lot of tickets sold on stubhub are individual people. Stubhub stole $770 from. Stub Hub stole from me. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. Hour on Chat and another hour on phone. Major League baseball canceled the game and StubHub changed its policy. After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed.