Arbitration of Disputes. Log into your Grailed account and locate the sale in your Message Inbox. You hereby acknowledge and agree that the total charge for any purchase in the amount of an accepted offer or counteroffer in connection with an applicable Product Listing may include shipping fees and state and local sales tax, the amount of which varies (e.g., due to factors including the type of item purchased and the shipping destination). Eligible Sellers may use our "Grailed Labels" service to select a shipping rate, download a shipping label, and track their package; see here for more details and applicable terms. This can include order confirmations, shipping confirmations, and any other communication you have had with the seller. All Sellers must ship Products within seven (7) calendar days after a binding offer for a Product is accepted or after fund transfer is initiated by the Buyer for non-binding offers. If you are entering into these Terms as an individual (non-business) user, to the fullest extent permitted by applicable law, you will indemnify, defend, and hold harmless the Grailed Parties from and against any Claims arising out of your violation, misappropriation, or infringement of any intellectual property or privacy rights of another. If you live in California or countries outside of the U.S., different terms may apply to you. Seller Initiated Refunds. If any portion of this Section 20 is found to be unenforceable or unlawful for any reason, to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims shall be stayed pending the outcome of any individual claims in arbitration. Although the process is more informal, arbitrators can award the same damages and relief that a court can award. users only, if a Dispute is unable to be resolved through the Notice process set out above, instead of arbitration the Dispute may be referred by either party to the Centre for Effective Dispute Resolution ("CEDR") for mediation. If we are found to jointly control such Buyer data and we are held responsible in any way for its use by you, you agree to indemnify us. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed.". When a Seller accepts an offer for the purchase of a Product, the Buyer is obligated to pay for that Product. Value 23. Our third-party Payment Processors may charge you other fees, in accordance with the terms of use of such Payment Processors. Because Grailed uses PayPal as the payment method to process transactions, you can request your money back by raising a claim on PayPal. Grailed makes no guarantees to you in relation to the availability or uptime of the payment features. buyer wants refund So earlier today i sold some kappa track pants. Effective Date of Terms of Service: August 23, 2022, Buying, selling, or just browsing is how you agree to be bound by these terms. Commission rates are subject to change at our sole discretion, upon notice to you. If the seller agrees to issue a refund, they should do so through the PayPal claim exclusively. :/, Does the buyer have any grounds to request a refund solely because they do not want the item? For full details, read our eBay Money Back Guarantee policy. Seller hereby agrees to such automatic debiting. If a seller does not have an eligible account connected to their. All off-site activity is strictly at your own risk. If you have any questions, please contact, We respect copyright. Review your information to make sure you entered the correct refund amount and click Issue Refund. Is he in the right to request a refund here? You have to sue us in NYC. If you and Grailed cannot reach an agreement to resolve the Dispute within thirty (30) days after such Notice is received, then either party may submit the Dispute to binding arbitration administered by JAMS or, under the limited circumstances set forth above, in court. Ill be returning the item go ahead but you wont get a refund lmao. Is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory or fraudulent; Would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or otherwise create liability or violate any local, state, national or international law; May infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party; Contains or depicts any statements, remarks or claims that do not reflect your honest views and experiences; Impersonates, or misrepresents your affiliation with, any person or entity; Contains any unsolicited promotions, political campaigning, advertising or solicitations; Contains any private or personal information of a third party without such third party's consent; Contains any viruses, corrupted data or other harmful, disruptive or destructive files or content; or, In our sole judgment, is objectionable, restricts or inhibits any other person from using or enjoying our Services, or may expose, Copyright Complaint Policy (Copyright Infringement Policy). Grailed can assist you in filing a PayPal claim to secure a portion of your money or the entire sum if the item you bought didnt arrive, or its description doesnt match what you received in terms of: Before you start the PayPal claim process, you should get in touch with Graileds support team by filling out the contact form so they can investigate the matter and take action against the seller, if necessary. Is Grailed authenticity legit? Enter the amount you want to refund. The more documentation you have, the better your chances of winning your PayPal claim. However, Grailed is not obligated to provide any maintenance, technical support, or other support for the payment features. If Seller does not ship the Product within the provided timeline, the order will be automatically canceled, and the Buyer refunded. Purchase Conditions. Unless otherwise agreed between the parties within fourteen (14) days of Notice of the Dispute, the mediator will be nominated by CEDR. Opt-Out Right. The second is to read the sellers reviews. Binding Purchase. Hello, i sold vintage tee for some $$$, but buyer changed his mind and wants me to do a refund for him. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. Grailed is designed specifically for buying and selling menswear, meaning buyers can find a wider selection of items in this category. Returns 19. Process. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The first is to check the sellers feedback score. You may report the issue through the Services or by emailing help@grailed.com within ninety (90) days from the day of purchase. If an item doesn't fit the buyer, you are not obligated to accept a return, and if they open a claim PayPal likely will see that without sound reasoning it is buyer's remorse. Counterfeiters will often create fake versions of popular items and try to sell them for a lower price. It comes from the term "grail," which means an article of fashion that is rare and has gone up in monetary value. Sometimes items get sold before that can be reflected on our platform. If you choose not to refund a buyer, be sure to communicate this to them in a clear and concise manner to avoid any misunderstandings. Buyers can buy Products from you immediately at the listed price. Issue the refund. Grailed Grailed is a website and app for selling used, higher-end fashion. When a Seller runs a promotion or discount, Seller is obliged to follow all laws (including consumer protection rules) that apply. Offer and Acceptance. For any arbitration initiated by Grailed, Grailed will pay all JAMS fees and costs. Press question mark to learn the rest of the keyboard shortcuts. Other than the proof of purchase is there anything else I should include in the dispute? I am from the US and a buyer from Canada is requesting a refund for a beanie because he claims that the material and sizing are different than what he had previously owned. I won't receive any negative feedback for that from grailed? These are usually items like designer clothes, shoes, or accessories. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The Grailed services, including the website located at www.grailed.com and the Grailed mobile apps (collectively, the "Services") are a marketplace where users can offer, sell, buy, and discover products ("Products"). Welcome to Grailed! Claiming your money back for a dissatisfactory purchase often seems like too much work, so you let it go. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you accept a non-binding offer, the Buyer must initiate fund transmission to you. Sellers may choose to reimburse or refund a Buyer. To claim a refund on Grailed, go to the PayPal website and log in to your account. Seller is responsible for the contents of their parcels and must comply with all terms and conditions of the shipping carrier. Once Seller ships and attaches applicable tracking information to the Product Listing or when the Product is delivered (in Grailed's sole discretion), Seller's account will be credited with the amount equal to the purchase price, minus taxes, Grailed's commission, Grailed Labels costs, and any applicable fees. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. We do however collect taxes that we are required by law to collect. For more information, please see our What if the return policy is expensive or just a hassle? To get a refund with DoNotPay, you should: Sign up for DoNotPay Dawkins graduated with a MBA in 2015. However, we can say that Grailed is a safe and reliable platform to buy and sell designer clothing and accessories. Parental Controls. however it is entirely up to your discretion, and are in full control to refund the buyer if you choose to and feel more comfortable doing so. Off-Site Activity. Because Grailed uses. The section titles in these Terms are for convenience only and have no legal or contractual effect. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Modifications; Holds; and Maintenance. If the tracking information provided by the seller shows that your purchase was delivered as addressed, the seller is not obligated to refund your purchase. Impersonate or post on behalf of any person or entity or otherwise misrepresent your affiliation with a person or entity; Sell, resell or commercially use our Services, except as expressly permitted by us under these Terms; Copy, reproduce, distribute, publicly perform or publicly display all or portions of our Services, except as expressly permitted by us or our licensors; Modify our Services, remove any proprietary rights notices or markings, or otherwise make any derivative works based upon our Services; Use our Services other than for their intended purpose and in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying our Services or that could damage, disable, overburden or impair the functioning of our Services in any manner; Reverse engineer any aspect of our Services or do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any part of our Services; Use any data mining, robots or similar data gathering or extraction methods designed to scrape or extract data from our Services; Develop or use any applications that interact with our Services without our prior written consent; Send, distribute or post spam, unsolicited or bulk commercial electronic communications, chain letters, or pyramid schemes; Bypass or ignore instructions contained in our robots.txt file; or. and our Submit the return shipping request form, along with proof of your return within 30 days. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . Graileds Terms of Use state that all sales of goods through their website are final, binding, and not eligible for any return or refund of any nature. Hey, I sold a pair of pants that I had cropped myself and made it clear I did so in the description and photo. Bloomingdale's . We do our best to encourage sellers to follow our listing guidelines, but not everyone follows them. User Content Prohibitions. Privacy Policy. YOU HAVE THE RIGHT TO OPT OUT OF BINDING ARBITRATION WITHIN THIRTY (30) DAYS OF THE DATE YOU FIRST ACCEPTED THE TERMS OF THIS SECTION 20 BY EMAILING legal@grailed.com. Buyer wants a refund . All offers through PayPal are binding, which means a buyer is obligated to purchase an item if their offer is accepted. Our blog help consumers to answer their nagging queries about online shopping, ecommerce products and services such as shipping and the like. If an item is not shipped within 7 days, the sale may be canceled and the buyer will be refunded. You should file a Missing Mail claim with your local postal service, or contact your local law enforcement to file a report of Stolen Property. Please be sure to select a trackable return shipping option that is within $80 or less to ensure you can be reimbursed for the full cost. It can take up to 10 business days for a refund to appear on your credit card statement. Dont refund. Click I didnt receive what I paid for and click Continue. I did not specify the sizing or the material in my product description but it was authenticated by Grailed. Main Menu Create an account to follow your favorite communities and start taking part in conversations. Grailed may (but is not obligated to) provide access to certain features and tools to international Sellers and Buyers, such as estimated local currency conversion and integrated international shipping, customs, and tax tools. Few hours later they message me saying they made a mistake and wanted a refund. Click the transaction you want to refund and then click Refund this paymen t. For 'Refund amount', enter the amount you want to refund, (you may have the option to refund a partial amount of the payment) and click Continue. Other times, they will try to sell an item as an authentic item when it is not. We wanted to provide a more personal view into Grailed as a company and who is behind the Marc Dutton Tahun Yang lalu. If we suspect you are doing bad things, we can report you to the payment processors. Keep on reading to find out which method suits you better. No Representative Actions. From there, you will be able to start a claim by following the prompts. If Seller is not eligible for automatic debits, Seller is required to promptly repay Grailed for this amount and a debt will be created for the amount that Seller owes us for the refund. I won't receive any If you are unsure about an item, you can always message the seller and ask for more photos or information. Binding Offers - Binding offers means that a buyer is . Go to Activity. and our I am obliged to do so despite making it clear the pants are cropped? Seller Protection. You will then be asked to confirm that you want to cancel the offer. Why Is Razer Stock So Cheap? If you are a consumer who resides in California, you hereby waive your rights under California Civil Code 1542, which provides: "A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor.". Grailed is the largest marketplace for exclusively men's fashion. Am i obligated to refund them if they request a refund? When you're dropping hundreds of dollars, you probably want to make sure that everything will ship relatively quickly and is easy to exchange. Seller may report the issue through the Services or by emailing help@grailed.com within ninety (90) days from the day of purchase. or another jurisdiction that does not allow automatically binding transactions. Sephora. Dont worrysince our app does the heavy lifting, the process involves minimal intervention on your end. To do so, go to your account settings and select the Cancel Offer button next to the offer in question. If you have purchased an item on Grailed and would like a refund, you may request one within 48 hours of the transaction. In order to be effective, the opt-out notice must include your full name and address and clearly indicate your intent to opt out of binding arbitration. Every consumer should be protected from mistreatment such as unfair billing practices. In the rare case where something does go wrong, all transactions conducted through Grailed are fully protected. If things go really wrong, this is the process we will use to litigate the issue instead of going to court. When you are filing a PayPal claim, you will need to have some documentation to back up your case. Sellers' accounts located in jurisdictions that allow automatic debits, will be automatically debited by Grailed for the reimbursement amount. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Please read our full disclosure here. Grailed will use reasonable commercial efforts to ensure that the payment features are available and functional. Time Limit on Dispute Filing. Shipping 20. Seller Promotions and Seller Generated Offers. Buyers are responsible for any shipping costs incurred with respect to their purchased Products. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. you are not obligated to refund the buyer, and if they chargeback or open a claim please contact us ( help@grailed.com) and we will make sure both you are protected and this user is spoken to and dealt with. Log in to your PayPal account to check the status of your refund request. Buyer wants a refund? Returns/ Grailed Purchase Protection. We want our sellers to build their own customer service experience, so we let you be the first point of contact with dissatisfied buyers and choose to issue refunds. Further, if any part of this Section 20 is found to prohibit an individual claim seeking public injunctive relief, that provision will have no effect to the extent such relief is allowed to be sought out of arbitration, and the remainder of this Section 20 will be enforceable. sweet potato sushi roll calories. Additionally, if you share User Content, you must be able to edit or delete it, and you must edit or delete it promptly upon our request. Alternatively, Buyers can negotiate the price of a Product with you. Buyer Data. Once funds transmission is initiated, you enter into a legally binding contract with the applicable Buyer to ship the Product. Buyer wants to refund? The consent submitted will only be used for data processing originating from this website. You have 180 days to file a dispute from the day you purchase the item. If the listing includes photos that look like they were taken from a website or catalog, it is also likely a fake. Sellers must pay Grailed a commission on the total transaction amount received by a Seller (including VAT, if any, and shipping costs) in respect of any sale of a Product through the Services. If the above-described process looks way too complicated, we agree with you. Would it help my case to just screenshot this and report it to PayPal? Users who purchase Products are called "Buyers", and users who sell Products are called "Sellers". I might also add that when he purchased my product, he gave me the incorrect address so this guy has been a hassle from the very start. The Services may include functionality for suggesting more effective selling, such as discounting Products and Product price suggestions, but Sellers have sole discretion to set prices. In addition, this Section does not create any private right of action on the part of any third party or any reasonable expectation that the Services will not contain any content that is prohibited by such rules. If the Seller's claim is eligible, Grailed will reimburse the Seller the amount that the applicable Buyer was able to recover through the applicable Payment Processor. If you need any additional help, please reach out to us at help@grailed.comand we'll help make sure that you don't lose out on this sale. Product Listings. For more information, please see our If you accept a binding offer, you enter into a legally binding contract with the applicable Buyer, pursuant to which the Buyer has to initiate funds transmission and you agree to ship the applicable Product (as it is described in the Product Listing) to such Buyer for the price that you accepted. If you have purchased an item on Grailed and would like a refund, you may request one within 48 hours of the transaction. If you are in any country other than the U.S., this applies if you are a business. You grant Grailed a perpetual, irrevocable, nonexclusive, royalty-free, worldwide, fully paid, and sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform, and display your User Content and any name, username or likeness provided with your User Content in all media formats and channels without compensation to you and to perform automated scanning of the User Content to improve targeted searching and advertising. At the time, Gupta said, the community fawned over duck chinos, jeans by Pure Blue Japan, and Self Edge was the holy grail of stores. Follow the instructions on the page. Look for the "Activity" tab on the navigation bar and click it. Still, there is a way to get your money back if youre dissatisfied with your purchase or if you didnt receive the item at all. For clarity, for purchases not made through PayPal, you may try to invoke Purchase Protection directly after failing to get resolution from the applicable Seller. Technically speaking its Grailed policy that all sales are final, which means this is your policy also. This is because all transactions managed via Grailed and PayPal are covered with the PayPal Buyer and Seller Protection programs. I do not want to refund either becayse i want the sale obviously. The buyer sent me another message today and threatened me with, "Your account will be shut down." by | Jun 2, 2022 | sant'antonio cagliari fisioterapia | puntini neri impasto pizza | Jun 2, 2022 | sant'antonio cagliari fisioterapia | puntini neri impasto pizza Grailed reserves the right to suspend or terminate your access to the Services for any reason in accordance with these Terms, including in the event of unsafe off-site activity, as determined solely by Grailed.
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