waitrose interview process 2020

Most companies have policies in place for handling rude or aggressive customers. ", "The three qualities that make me a strong fit for this position are my leadership, communication, and problem-solving skills. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I consider myself to be a team player and always help when I can. However, with a small amount of preparation you can ace the Waitrose Interview. It is a subsidiary of John Lewis Partnership. Be sure to give a more in-depth answer than the typical 'I am looking for growth' answer many interviewers hear. There is a fine balance between being accommodating and being a pushover. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Contact us here. "Yes, I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. "I have reliable transportation. Went for interview and we as given a written test of how you would sell to certain people then asked 3 questions which I thought were completely over the . Learn more about interviews at Waitrose & Partners Answered 26 July 2018 - Supermarket Assistant (Former employee) - Canterbury Think about the behaviour you'd think they want you to exhibit, then make your answers reflect this as you are completing the online situational tests. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. These can include telephone interviews, video interviews, face to face interviews and assessment centres. ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. Want to know what questions Waitrose ask at interview? ", "Just yesterday, I had a customer make a purchase and noticed that she was struggling with her bags. I have an excellent letter of recommendation if you would like a copy for your records. Most places I have worked for have policies in place for these types of scenarios, and I am happy to follow the procedures put in place by Waitrose.". Tell me about a time you worked in a team. We have eliminated all risk for you. PassYOURinterview at the first attempt! I do not prefer close supervision as I am confident in my skills once I learn something new. I was very proud of the suggestion that I made, and that upper management and my manager had the confidence in me to make the change. Secondly, we provide exclusive bonuses with all our products that you wont find anywhere else. Here are the two questions we recommend you ask in order to portray a positive and enthusiastic attitude: QUESTION Apart from providing exceptional customer service, what else can I do in this role to ensure I meet the requirements and expectations of Waitrose? What would you do if you didnt get on with someone in your team? A job search isn't just a one-sided hunt. I am someone who has lots of experience taking care of customers and I am able to work hard under pressure as and when required, and also work as part of a diverse team to achieve the daily tasks required in this role. Interviews. We were having some problems with theft because of it. I work very hard to ensure I speak to everyone in terms they can understand. ", "I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. I applied online. Waitrose Group Assessment Guidance and Practice - How 2 Become I have had to cover for coworkers several times in the past, and I don't mind accepting overtime hours. Which all went well. Glassdoor users rated their interview experience at Waitrose as 78.0% positive with a difficulty rating score of 2.60 out of 5 (where 5 is the highest level of difficulty). Full Suggested Answer & Detailed Response, Question 11, So I recently applied for a part time job at waitrose! I'm 17 and after reading other peoples experiences on here, I thought I would post mine just to help others So I applied online and got an email asking whether I would like to go for a group . Waitrose's core values are mentioned on its website and mentioned here: 'As co-owners we all have a share in the business and a shared commitment to go above and beyond for each other and our customers. The way you answer will show the interviewer if you are a self-starter or if you will require constant supervision. Perhaps you want to learn how to work in a leadership position or learn how to work in sales. I felt everything was relevant. If you have an example from a previous job, use that in your response. I found it challenging because it was a different industry than I was accustomed to. Whatever the reasonor no reason at allyou can have a full refund if this training isnt right for you. I feel confident that, if you hire me in this role, you will be very happy with my performance, contribution to the wider team and my ability to uphold the strong values Waitrose adheres to., First and foremost, I would follow my training and the Waitrose principles in regard to customer service and care. In my current position, we have a leaderboard, and I like that concept because it creates a healthy bit of personal competition for me as well. Focus on describing that you work well independently and work well with teams. Think back to when you were racing others to achieve the highest sales, working towards a promotion, or eagerly trying to win a new contract. If you can read and write job offer forthcoming within 24 hours. If you have a former supervisor who commented on your excellent communication skills in a letter of recommendation or performance review, use their description in your response. Our date tracking prior to 2019 was not accurately kept. Assure the interviewer that you are a team player and put the company's needs first. I would tell my manager immediately. Talk to the interviewer about your past year's attendance at your previous job. Can you describe the management style here? I was invited to a teams online call to talk with a manager, and basically have a virtual interview. And second, are there any required qualifications you do not see on my resume?". Talk to the interviewer about a time when you were able to suggest a change in the workplace. "I have a rule always to treat my customers how I would want treatment in a store or establishment. To make yourself stand out, thank the interviewer at the beginning of your response for letting you ask questions. I have three copies of performance reviews and letters of recommendation for your file if you would like them. I suggested we install a couple of cameras inside the store to deter anyone from stealing. Then once got through that stage. Perhaps another store in future. In my opinion, the Waitrose brand is synonymous with quality and outstanding customer care. Sent to your email inbox within seconds of your order being placed. I love your products, and your company culture seems great, too. Most retail positions require a wide range of hours, including evenings, weekends, holidays, overtime, and split shifts. 9 answers. The hiring manager wants to see that you performed exhaustive research and can tell them about the founder, the history, partnerships, and services offered. Let the interviewer know if you have not worked in a competitive work environment. There were scenario based questions but with lots of others stemming off them. Waitrose Night Shift Stock Replenishment Interview Questions 1,447 Waitrose Interview Questions & Answers (2023) - Glassdoor The customer will be required to give an explanation as to the reason they would like a refund and replacement, and if appropriate, one will be given. What is the interview process like at Waitrose? Even if the hiring manager describes their management style, it does not mean every manager will lead the same way. Quick, easy and simple. 40 Waitrose Interview Questions (+ Answers) Applied online and passed the online assessment. During my research in preparation for this interview, I studied your website, and I have been especially concentrating on your customer service guidelines. This website uses cookies so that we can provide you with the best user experience possible. I offered to help her out to her car, and she gratefully accepted. Full Suggested Answer & Detailed Response, Question 7, "Yes, I do have a question. I explained the situation to my teacher when I got to class. I love how you place high standards on animal welfare, environmental responsibility, and the well-being of the communities where you operate. Hiring managers are always looking for ways their future employees can benefit the organization, so this is the perfect opportunity to show how you will do that. My references describe me as honest, dependable, energetic, and compassionate. I have a natural flair for the creative and look forward to exercising that here with Waitrose.". If I have a question or require assistance from my supervisor, I do not hesitate to ask them.". This means that every time you visit this website you will need to enable or disable cookies again. I think I have enough experience in retail to understand what attracts customers and prompts them to purchase. Be sure not to mention names and end on a positive note. Thank you so much for this, extremely helpful! "I am happy to comply with any reference check required. Q3. While the interviewer would prefer someone with experience, the question asks if you are a creative person capable of creating attractive displays. Glassdoor users rated their interview experience at. Sick children, traffic, car breakdowns the list goes on. Had to do a task, too. I want to learn the fundamentals of sales and become comfortable with both sides of the business. You had a group task to do, and then an individual interview with a manager. The complaint steps literally saved me for my interview earlier, thank you!!:). They just asked you standard interview questions that you would know. ", "I have been in an unofficial leadership role for the past three years. Waitrose interview details in Sheffield, UK: 14 interview questions and 9 interview reviews posted anonymously by Waitrose interview candidates. A part of being a diligent employee is ensuring you are always on time and present when expected. I have seen the uniforms worn by the retail employees at Waitrose and see that it adds a strong level of professionalism. Be sure to end your response on a positive note and tell the interviewer how you are excited to have the opportunity to interview for the position with their company. Full Suggested Answer & Detailed Response, Question 6, Finally, be sure to mention any successful outcome. If you want to ace your upcoming interview, practice with our topical-based interview question sets. Easy Interview. For example, you might like that you will be responsible for training all new employees and providing regular performance evaluations. When there is a problem in the workplace, I am the one people seek to resolve the issue. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. You must also feel as though this is a good fit for you. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. Fox News host Tucker Carlson argues Democrats don't care who occupies elected office as long they can have power on Friday's broadcast of 'Tucker Carlson Tonight.' You can ask the interviewer to describe their management style if you wish. If there is a recurring problem, you may decide to withdraw it from sale and make improvements. I like to be pushed beyond my boundaries. Assure the interviewer that you can handle a situation like this with poise while keeping the customer happy and the needs of the company in mind as well. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Tell us about yourself? You may have a portfolio or even photos on your phone to share. Still not convinced? Many people like recognition in some way for their accomplishments in the workplace, while others do not require public recognition. The best way to discuss your salary expectations is to use your current earnings as an example. Asking the right questions and very brief. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. Then once got through that stage. "I am happy to work a flexible schedule and overtime as needed. ", "My most challenging position, and also my favorite position, would be my current role as a customer service representative with company ABC. Waitrose is the supermarket division of the John Lewis Partnership. 1 community answer was added by Lauren McCabe on October 31st, 2019. To help you prepare for a Waitrose job interview, here are 40 interview questions and answer examples. TIP #2 During your Waitrose interview, we advise that you focus on demonstrating the core qualities and attributes of customer service, working hard under pressure, strong attention to detail, resolving customer complaints and queries, being a positive team player, having a flexible approach to work and also going above and beyond what is required for customers when needed. "My current sales position is highly commission-based, so my colleagues and I are quite competitive. ", "I understand that I come from one of your competitors, so I hope you can see why it would benefit Waitrose if you hired me. They also guide our commitment to empower all Partners who work here, whichever part of the business they work in:DO RIGHT: We act with integrity and use our judgement to do the right thing.ALL OR NOTHING: We put everything we have into everything we do.GIVE MORE THAN YOU TAKE: We put more in, so everyone gets more out.BE YOURSELF. When the workforce is engaged, it helps shape the company's future success.". QUESTION Waitrose has an exceptional reputation within the industry. It is a definite plus if you have cheered on your competitors and helped them along the way. The interviewer does not want to hear that you left your previous job because you did not like your boss or are switching industries because you could not tolerate the schedule. After this discusses hours I was available to work and when I could start. ", "My ideal employer is reliable, has a good reputation, and treats me like a unique individual versus just a number.". Was quite a while ago now. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect in return. If you are lucky enough to secure an interview them then carry on reading this post. Get all 12 interview questions and suggested answers for your Waitrose Interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). "If I had an aggressive and disrespectful customer, I would calmly ask them how I could help. When responding, back up why you would like your requested salary based on your skills and experience. I also enjoy the annual reviews because it lets me show my staff how well they are doing and how much I appreciate their work. ", "The part of the job that excites me the most is working with customers. Perhaps another store in future. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. I did not miss one work day last year or the year before. Common stages of the interview process at Waitrose according to 7 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. The interview lasted for around 20 minutes and I was asked around five questions, asking about times I'd worked within a team and about what determines good customer service. Waitrose Group Assessment Guidance and Practice The selection process for the John Lewis Partnership (JLP) can see candidates participating in number of different types of interview. If you gave notice, they want to understand what you did not like about your job to see if you would fit in with the company culture. Q8. I applied online. Easiest Most Difficult Interviews at Waitrose Experience Positive 82% Negative 5% Neutral 13% Getting an Interview Applied online 96% In Person 2% Recruiter 0% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (382) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) Your questions and answers helped me tremendously to land my first Tech job. From what I have learned about Waitrose, it sounds like that is the type of environment I can expect working for your company.". Focus on giving an example of going above and beyond the typical job duties that will make you stand out from other candidates. If you do not have experience working in retail, be honest with the interviewer and tell them you have not worked in retail before. I was invited to a teams online call to talk with a manager, and basically have a virtual interview. What do you have to do to pass these ridiculous Waitrose application If you are interviewing for a leadership position, they want to hear how you handle the issue with the employee. They asked basic questions which were simple and easy to answer. Be sure to highlight your favorite and most challenging positions. Perhaps you helped your manager with their workload, offered to help a customer with their purchases, or covered a shift for a coworker when they had a sudden, unexpected family emergency. Discuss with the hiring manager Waitrose's core values and why you think you are the top choice for this role. Focus on giving the exact number of days you missed work and why. ", "I take public transit; however, I find it very reliable. The interviewer wants to know what you like the most to see where your strengths lie. Describe what type of environment you feel most productive and happy in. Interview Questions. If there is anything in your schedule that may hinder your availability, be sure to address this. I have worked in retail for the past three years and love interacting with customers. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to work every day. Possible Answers are Good process overall. After this discusses hours I was available to work and when I could start. Performance incentives can be very motivating. When I started working at a restaurant at sixteen, we were taught the adage 'if you're on time, you're late,' so I've worked to implement that into my life. (worldwide success stories from our YouTube community! Describe a time when you dealt with a difficult customer or client? If you have unique ideas for creative displays, let the interviewer know your thoughts. Focus on describing what form of reliable transportation you will use to get to work if hired. Of course, you want to review the job announcement and research Waitrose beforehand so you are not asking questions that could be found during your research. First is the psychometric tests followed by a group interview and then a solo interview. Was asked a variety of questions on how I would or had dealt with past situations with customers and colleagues. Q2. Full Suggested Answer & Detailed Response, Question 12, What is your most important success so far? Reliable transportation can be a personal vehicle, Uber, public transportation, carpool, motorcycle or bicycle, or walking.