clipper card balance refund

Station Agents can also provide pre-addressed envelopes to Treasury. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. That will show you the cost of each trip. You can also log in to your regular Clipper account to see your balance and download a transaction history. Clipper says it does not take funds away, even if the card goes unused for years. What can I do with an online Clipper account? 0.749023 g Cash value is NOT required and should NOT be deducted when you use an active Go Pass. EMC A reader in a prior column thought $300 had disappeared from an account. BART will refundpaper ticketswith a remaining value greater than $1.00. Otherwise, you will be logged out automatically. Choose to stay logged in or to log out. QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> It is recommended that items of value be insured when selecting this option. Need to Order a Clippercard? endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream How would you improve Clipper? Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. (Some limitations may apply.) EMC The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. It is available for free to eligible university, and hospital employees. I think you can add value as needed to exit a station, if your balance is insufficient for the journey. endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream 0.749023 g EMC H*2T0T3415Rf& IMPORTANT: Clipper cards will hold funds for . Add only that total amount to your card. Clipper is committed to protecting your privacy. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. EMC Discount Cards For youth, seniors, people with disabilities and low-income adults. Pay With You wrote about Clipper freezing accounts. /Tx BMC You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. Learn more about our privacy policy. How can I manage the account on their behalf? Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. HD 0UR K(EP%xg:#6(=VU-zTqwn?p If your card is registered, contact us so we can block your card from further use. Learn more about Clipper on your phone. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. How can I manage the account on their behalf? However, money added since then does not show on the account, as weve not used the cards. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. The check may take 4-6 weeks. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Will the toll lanes reduce traffic jams? In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. Its also required if you want to set up automatic reloading. Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. Phone. If your card is registered, contact us so we can block your card from further use. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. What do you recommend for getting this resolved? Treasury will mail you a check. Your session is about to expire due to inactivity. If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. Learn more about our privacy policy. h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P Key Clipper information translated to Spanish. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. Refunds are subject to the fees in Section 10. Left and right arrows move across top level links and expand / close menus in sub levels. Donations of tickets with unused value of less than $1 can be made to local non-profits. For more information, including fines, please see Caltrain's fare evasion policy. All rights reserved. E\\y\F@B.DHR!"g/ -=9&_j?N3?vjUaFXpJ| Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. /Tx BMC Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. Getting dinner in Oakland this Fridaywill I get robbed? Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. But the other way is get you $$ back is to understand why they charged $3 in the first place. Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. Learn More Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Other readers wrote of similar fears and refund frustrations. What a scam! If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . Please contact Clipper Customer Service at 877.878.8883 to request a . If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. I have a whole collection of stored value transit cards from many places! balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. Log in to your profile to sign up for occasional updates. endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream Please note that, Caltrain has a proof-of-payment system for fare enforcement. Latest Clipper News Never miss Clipper news! o American Express Does this mean my card is worthless and I might as well toss it? Refund will be given as Returns shipping; 14 days: Money Back: . If do not tag on and/or off, you will be subject to citation. endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream E\i\\ H*2T0T3415Rf& Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. Be sure to review the paper ticket fare chart at the station. f You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. Fares are for one-way travel. Can I have more than one card in my Clipper account? Get it back from them when you plan your next trip to San Francisco. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. No. endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. No service to Chase Center atthis time,stay tuned for updates. BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. Visit our VTA Smart Pass page for more information. /Tx BMC EMC The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. Authorize payment below. While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. Minimum monthly payments are required. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? All rights reserved. Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. Mail the ticket(s)toBART's Treasury Department. When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. If you have a Go Pass on one of these cards, please contact our office for a replacement card. Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. EMC If you are still having trouble with your Go Pass, please contact us at. How many people do not know and never retrieve their funds? You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream A: Many others are praying, as well. Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. Opens in new window. Riders have 2 options for getting a refund: Directions to Zide needed from Union Square. Is there a way to purchase the card without paying the fee? For youth, seniors, people with disabilities and low-income adults. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. Roadshow. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. Use the app to manage your cards. E\\y\F@B.THH!*o* /Tx BMC 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream How can I check my card balance or how much I was charged for a trip? Tickets submitted for refund must have been purchased by cash or debit card. We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. endstream endobj 223 0 obj <>/Subtype/Form/Type/XObject>>stream The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. safe parking at hotels near Oakland Airport?? Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. /Tx BMC If unsuccessful, your Clipper card may be defective or damaged. The refundmay take 4-6 weeks to process. If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. H*2T0T341f& Warriors Ferry / Chase Center Service While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. Include the card number in your description. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream Learn More about the future of clipper (external link). more. If you ever lose your card, well replace it and restore your value for a $3 fee. 0.749023 g Note that only cash value can be directly transferred. The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. BARTs Treasury Department will then process the refund. But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? E\\y\F@B.THH!*o* /Tx BMC When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. Get Morning Report and other email newsletters. Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. After that, you need to tag on and off for each ride. EMC EMC Up and Down arrows will open main level menus and toggle through sub tier links. Should I stay at a hotel near the airport? Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. Describe the situation, including your account information. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. /Tx BMC However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. f endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream I only pray theyre still there. /Tx BMC Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. Graduate students are not eligible for a free Go Pass after this date. Ticket Refunds. What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. There is a $5 fee for this service. endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream

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